Frequently Asked Questions
How do I choose the right size?
BONITOS covers ages 3–16. Check our Size Chart and compare your child's measurements before ordering. Still unsure? WhatsApp us on +91 884 885 5983 and we will help.
How long does delivery take?
Orders are dispatched within 1–2 business days. After dispatch: Kerala 2–4 business days, South India 3–6 days, rest of India 5–9 days. Timelines can vary with courier delays.
Is shipping free?
Yes, we offer free shipping all over India.
How can I pay? Is Cash on Delivery available?
You can pay online by UPI or card, or choose Cash on Delivery at checkout.
How do I track my order?
Once your order ships you will receive a tracking link by WhatsApp, SMS or email.
Can I change or cancel my order?
Orders are dispatched within 1–2 business days, so please contact us as early as possible at bonitos.kids2025@gmail.com or WhatsApp +91 884 885 5983.
What is your return policy?
You can request a return within 7 days of receiving your order. Items must be unworn and unused, with tags and in the original packaging. Email us to start a return. See the full Return Policy.
My parcel arrived damaged. What should I do?
Take photos or a video, do not accept a visibly damaged parcel, and contact us within 24–48 hours.
How can I contact you?
Email bonitos.kids2025@gmail.com, call or WhatsApp +91 884 885 5983, or visit our Contact page.